Franklin IT Support Company

The way IT support should be.

FAST & RELIABLE IT SUPPORT SERVICE in Richmond for small businesses with 5-50 employees.

NO long-term contracts

Get transparent, pay-as-you-go pricing.

NO unneeded services

Get support, not sales pitches.

NO frustrating waiting

Get your team back to work fast!

Woman frustrated with poor IT support provider

As the one in charge of IT at your business, don’t you HATE…

  • Talking to an IT support company sales rep who doesn’t understand IT, much less running a business—but only wants to “close the deal”?
  • Getting locked into a long-term service agreement?
  • Discovering you’re paying for services you don’t need?
  • Dealing with a different technician every time you have an issue?
  • Waiting for service—while your provider tends to “more important” clients?

Get a different experience with Franklin IT Solutions!

Woman frustrated with poor IT support provider
Franklin IT Solutions removing computer virus and malware

Welcome to “No BS!” IT support.

For the record, we don’t have a “sales department.”

When you call for info, you’ll talk to Todd Whitlock, our owner. Todd’s been in the tech field and run a small business for decades. He’s functioned as the CIO for multiple companies. He can help you figure out exactly what you need to have dependable and secure IT.

And, as a Franklin client—when you call for service--you’ll get fast, reliable support that keeps your business in motion. You’ll never be required to sign a long-term commitment. But our Microsoft-certified team will make this commitment to you: We’ll be there when you need us. We’ll tackle any tech challenge you’ve got.

Woman frustrated with poor IT support provider
Franklin IT Solutions fixing computer problems

We’re rebels with a cause.

We know the IT support landscape is littered with overpriced contracts and mediocre service. That’s why our mission is to flip that script!

Let us arm you with the tech muscle you need to thrive in a fast-changing digital age. We’ll be your renegade allies in the battle against avoidable IT woes and IT “support” that isn't very supportive.

Woman frustrated with poor IT support provider

We take care of all that frustrating “tech stuff” so your team is able to stay productive.

We’re proactive.

We anticipate and fix tech issues before they have a chance to cause problems.

We’re prompt.

We understand time is money. We won’t keep you waiting.

We’re proven.

We’ve been satisfying business owners in the Richmond area for two decades

We know how vital it is to keep all your tech running smoothly.

That’s why our technicians are Microsoft tested and certified on workstations, servers, and cloud services.
In addition to our Microsoft and Office 365 expertise, our specialties include

OneDrive Logo
Apple Logo
Lenovo Logo
Microsoft Logo
ViewSonic Logo
Dell Logo
HP Logo
Dropbox Logo
Cisco Logo
Fios by Verizon Logo
Office 365 Logo
Xfinity Comcast Logo

There are good reasons our clients stay with us long-term.

“Great assistance as usual!”
“As a small business, we rely totally on Franklin IT for our computer support.”
“Joe was AMAZING in EVERY way!!!!”

Why choose Franklin IT Solutions?

Because we offer…


No-Risk, No-Small-Print Customer Satisfaction.

The ONLY IT firm in the area offering this bold guarantee.

no geek speak

No confusing “geek speak.”

Get tech solutions explained in plain English – you’ll know what you’re paying for.

no contract

No long-term contract required.

Get support you want to keep—not service you “have” to keep.

Woman frustrated with poor IT support provider

Experience the Franklin difference

call the Franklin for IT support

1. Get on the phone with us.

Tell us about your IT headaches and find out if we’re the right fit. No obligation.

30-Days free support

2. Give us a try.

We’re the only IT firm in the area that has a 100%, no-risk, no-small-print, money back guarantee.

the Franklin difference

3. Get peace of mind.

Know you’ve got a responsive team keeping your data secure, your systems updated, and your team productive. Breathe a sigh of relief knowing your technology is FINALLY predictable, secure, and reliable.

Good IT support can fix most problems fast.

But Franklin IT Support STOPS most problems before they start!

You invested heavily in cutting-edge technology so your team could serve more customers, more efficiently—and grow your company’s bottom line. Now, to get the most from all that expensive technology, you simply need IT done right.

Except that isn’t happening. Your current IT “solution” is a joke—and not the funny kind. They seldom get problems resolved quickly and almost never in advance. You’ve had it with them, and we don’t blame you. That kind of “service” is unacceptable.

At Franklin IT Solutions, we're experts in outsourced IT support. What does that mean? It means we monitor your systems and prevent 80% of the most common IT issues before they disrupt your team. It means we keep your systems and data safe, so your team stays productive. And when unavoidable problems arise, you get prompt, world-class service.

We’ll give you what you really want: IT done right.

Woman frustrated with poor IT support provider
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