The HelpDesk Company is now Franklin IT Solutions
Franklin IT Support Company

IT done right!

Predictable Managed IT Services and Support for Small Businesses with 5-50 employees in Richmond, VA.

Less Waiting

Nobody’s Faster. See our 98% satisfaction rating.

Less Frustration

We fix issues before they disrupt your business.

More Confidence

We’re Microsoft-tested and certified professionals.

Woman frustrated with poor IT support provider

Why keep paying an IT support provider that:

  • Takes forever to address your tech issues.
  • Doesn’t take a proactive approach.
  • Always seems to be guessing at what to do.

You deserve outsourced IT support that saves you time and makes you money!

Woman frustrated with poor IT support provider

We take care of all that frustrating “tech stuff” so your team is able to do their work.

We’re prompt.

We understand time is money. We won’t keep you waiting.

We’re proactive.

We anticipate and fix tech issues before they have a chance to cause problems.

We’re predictable.

We won’t surprise you with extra bills. You’ll always know what to expect.

We know how vital it is to keep all your tech running smoothly.

That’s why our technicians are Microsoft tested and certified on workstations, servers, and cloud services.
In addition to our Microsoft and Office 365 expertise, our specialties include

OneDrive Logo
Apple Logo
Lenovo Logo
Microsoft Logo
ViewSonic Logo
Dell Logo
HP Logo
Dropbox Logo
Cisco Logo
Fios by Verizon Logo
Office 365 Logo
Xfinity Comcast Logo

There are good reasons our clients stay with us long-term.

“They da bomb!”
“Always willing to help with big and small problems. Thank you for going the extra mile!”
“Absolutely fantastic! Topnotch! It's a breath of fresh air dealing with truly client centered people.”

Why choose Franklin IT Solutions?

Because we offer…


No-Risk, No-Small-Print Customer Satisfaction.

The ONLY IT firm in the area offering this bold guarantee.

no geek speak

No confusing “geek speak.”

Get tech solutions explained in plain English – you’ll know what you’re paying for.

no contract

No long-term contract required.

Get support you want to keep—not service you “have” to keep.

Woman frustrated with poor IT support provider

Experience the Franklin difference

call the Franklin for IT support

1. Get on the phone with us.

Tell us about your IT headaches and find out if we’re the right fit. No obligation.

30-Days free support

2. Give us a try.

We’re the only IT firm in the area that has a 100%, no-risk, no-small-print, money back guarantee.

the Franklin difference

3. Get peace of mind.

Know you’ve got a responsive team keeping your data secure, your systems updated, and your team productive. Breathe a sigh of relief knowing your technology is FINALLY predictable, secure, and reliable.

We think IT should be hassle-free.

You invested heavily in cutting-edge technology so your team could serve more customers, more efficiently—and grow your company’s bottom line. Now, to get the most from all that expensive technology, you simply need IT done right.

Except that isn’t happening. Your current IT “solution” is a joke—the un-funny kind. They seldom get problems resolved quickly and almost never in advance. You’ve had it with them, and we understand. That kind of “service” is unacceptable.

At Franklin IT Solutions, we're experts in outsourced IT support. What does that mean? It means you get prompt service. It means we keep your systems updated. It means we make sure your systems and data is safe and your team stays productive.

We’ll give you what you really want: IT done right.

Woman frustrated with poor IT support provider
Schedule a Call