Small business employees working with technology

About Franklin IT Solutions

We believe smaller companies in Richmond deserve world-class outsourced IT support.

Todd Whitlock Franklin Company Owner

I’m Todd Whitlock, owner of Franklin IT Solutions.

More than 20 years ago, I started The HelpDesk Company. Our mission was to provide smaller companies in Richmond with predictable, worry-free IT solutions by:

  1. Doing the job right the first time, and—as much as possible—
  2. Preventing problems before they occur

Those values were instilled in me by my mother. Over and over, she reminded me, “An ounce of prevention is worth a pound of cure.”

Later, I learned that Benjamin Franklin, America’s original entrepreneur, is the one who coined that phrase.

I’m convinced that if Benjamin Franklin were alive today—and if he operated an IT company—he’d run it on those two values: Fix problems right, and—wherever possible—stop them before they start.

That’s why The HelpDesk Company is now Franklin IT Solutions. We believe an ounce of prevention is worth a pound of cure.

Frustrated woman using a computer
IT tech replacing a hard drive

Your IT Support Service Team

Our small local team of IT experts would love to show you a better IT experience.


  • 30+ Years
  • Microsoft Certified Systems Engineer
  • Founder


  • 20+ Years
  • Microsoft Certified Professional
  • Window Servers
  • Office 365


  • 25+ Years
  • Microsoft Certified Professional
  • Windows Desktops
  • Office 365


  • 10+ Years
  • Microsoft Certified Professional
  • Windows Desktops
  • Office 365

When a much larger IT company provided support for us, we felt like a small fish in their big pond. Now, with Franklin IT Solutions, problems are prevented proactively, and our systems are reliable.

There are good reasons our clients stay with us long-term.

“Always willing to help with big and small problems. Thank you for going the extra mile!”
“As a small business, we rely totally on Franklin IT for our computer support.”
“Although it was an ID10T error on my part, he didn't make me feel like it was.”
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