Small business employees working with technology

About Franklin IT Solutions

We believe smaller companies in Richmond deserve world-class outsourced IT support.

Todd Whitlock Franklin Company Owner
IT tech replacing a hard drive
Frustrated woman using a computer

IT support should be about service and solutions. Not sales!

I’m Todd Whitlock, owner of Franklin IT Solutions.

Twenty-five years ago, I quit my job as an IT engineer and started a business dedicated to giving smaller companies in Richmond IT support the way it should be.

Over those years, three things have happened:

  1. We’ve helped more businesses than I can count. (I’ve actually served as a fractional Chief Information Officer for some of them.)
  2. Technology has improved exponentially.
  3. IT support has gotten demonstrably worse.

Each week I hear the same complaints from office managers and business owners:

  • When I call to get info about IT support, they transfer me to a salesperson!
  • Why is my provider constantly trying to “upsell” me?
  • Do I really need all the services I’m paying for?
  • Why do they send out a different technician every time?
  • I hate the way they talk to me in “computer-ese” and make me feel like an idiot!
  • What if I don’t want a long-term contract?
  • Every time I turn around, I’m getting another invoice!
  • Don’t they realize that every hour we spend waiting for service, it’s an hour we’re not working?!

Can I be blunt? Everything about all of that is wrong. Shame on any service provider who calls that “support. Listen, if you’re sick of the status quo—tired of companies more interested in selling you than serving you, give me a call. We’ll give you IT support the way it should be.

Todd Whitlock, Owner
Franklin IT Solution.

P. S. Meet the rest of our team:

Your IT Support Service Team

Our small local team of IT experts would love to show you a better IT experience.

Todd

  • 30+ Years
  • Microsoft Certified Systems Engineer
  • Founder

Joe

  • 20+ Years
  • Microsoft Certified Professional
  • Window Servers
  • Office 365

Chuck

  • 25+ Years
  • Microsoft Certified Professional
  • Windows Desktops
  • Office 365

Dustin

  • 10+ Years
  • Microsoft Certified Professional
  • Windows Desktops
  • Office 365

When a much larger IT company provided support for us, we felt like a small fish in their big pond. Now, with Franklin IT Solutions, problems are prevented proactively, and our systems are reliable.

There are good reasons our clients stay with us long-term.

“Thanks for all your help as always--Chuck did a great job solving our problem!”
“Super helpful and patient!”
“Absolutely fantastic! Topnotch! It's a breath of fresh air dealing with truly client centered people.”
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