Bill of Rights

We greatly appreciate the trust and confidence our Managed IT Service clients have in us. Therefore, all of us at Franklin IT Solutions are COMMITTED to delivering the best IT services and support in Richmond, VA. We pledge to uphold the HIGHEST STANDARDS of technical support, customer service and satisfaction.

You have a right to expect complete satisfaction from ALL the services you receive from Franklin IT Solutions. If you are ever unhappy with a service provided, We Pledge to correct and redeliver that service until you are completely satisfied with the result for no additional charges.

You have a right to get answers to your questions in PLAIN ENGLISH, not techno-babble. We Pledge to make recommendations for accomplishing your objectives in a manner that is not confusing and to answer your questions in a manner that you can understand WITHOUT talking down to you or making you feel foolish for asking.

You have a right to expect Franklin IT Solutions to sustain the highest levels of personal accountability, professionalism and employee empowerment in your every interaction with our organization. We Pledge to treat you with the utmost levels of courtesy, responsiveness, integrity, and respect; and to work with you to insure that your relationship with us is a pleasant and cooperative experience.

You have a right to expect us to lead the way in finding, vetting and recommending NEW technologies that can help protect your practice from cybercrime, increase profitability, lower costs, improve communications and enable your team to serve your patients. We Pledge to be constantly looking for newer, better technologies and solutions to help your practice THRIVE, not just to pad our pockets.

You have a right to know EXACTLY what a project, solution or service will cost. We pledge to deliver solutions on budget and provide straightforward, clear billing WITHOUT mistakes, WITHOUT hidden fees or unexpected expenses.

You have a right to communicate with us in YOUR preferred method. We Pledge to make it easy for you to communicate with our staff via our ticketing system or by phone.

Most of our clients come from referrals from happy, satisfied clients. We want you to recommend us but understand that you will only do this if you are extremely pleased with the services we provide. That is why we work so hard to go above and beyond the call of duty. The establishment of our Client Bill of Rights, along with our continual and substantial investment in people, processes, and technology clearly demonstrates our commitment to our clients.

There are good reasons our clients stay with us long-term.

“We know that our needs will be addressed quickly and without issues.”
“Absolutely fantastic! Topnotch! It's a breath of fresh air dealing with truly client centered people.”
“Super helpful and patient!”
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