Franklin IT Support Company

Richmond, VA - IT Support Pricing

Get fast IT service and support in Richmond!

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Base Program

Starts at $400 monthly

Problem Prevention

  • Monitoring of your systems to check for performance issues and minimize both employee downtime and customer
  • Service interruptions (Viruses, malware, low memory, insufficient disk space, out-of-date software, failed data backups, offline servers, down internet)
  • Routine application of Feature Packs to upgrade Outlook, Word & Excel
  • Update manufacturer drivers for network adapters, scanners, and printers
  • System tuning to keep your systems running like they did when they were new
  • System maintenance aimed at prolonging the life of your technology
  • Asset Tracking & Inventory reporting for lifecycle planning
  • Comprehensive documentation of all your problems and repairs so any tech can help you at any time

Essential Security

  • Next-generation endpoint virus protection software to protect your servers, workstations, notebooks, Intellectual property, and customer data from being infected
  • Patch critical bug fixes for newly discovered bugs and security vulnerabilities
  • Multi-Factor Authentication 2FA

User Support

  • 15-minutes per employee (combined for the company) for whatever IT help you need: remote support, onsite service, planning, consulting, etc.
  • Fast remote response with a 98% customer satisfaction score!)
  • IT problems fixed right—the first time!
  • Tested and Certified Microsoft Professionals
  • Advanced remote diagnostic tools to remotely pinpoint your tech issues quickly and accurately
  • A convenient ticketing system so you’ll always know the status of your support request

Cloud Service Support

  • Server Migrations
  • Google Docs Migrations
  • Hosted Exchange Migrations
  • SharePoint & OneDrive Migrations

Microsoft Windows Support

  • Windows Server (SQL, Terminal)
  • Windows Hyper-V Servers
  • Windows 8, 10

Windows Application Support

  • Microsoft Office Outlook, Word, Excel, and Teams
  • Chrome, IE, FoxFire Internet browsers
  • PDF Generators
  • Virus, spyware & malware removal
  • Share Console printers and scanners

Servers, Desktop, & Notebook Support

  • Hewlett-Packard, Dell, Lenovo
  • Order replacements
  • Memory upgrades
  • Hard Disk Drive replacements

Network & Internet Support

  • Verizon FiOS & Comcast Cable
  • Cradlepoint LTE & 5G failover service
  • Internet routers
  • Internet firewalls (SonicWall, Cisco)
  • Network Switches (NetGear)
  • Wifi
  • Firewall VPN

This entire Base Program starts at only $400 monthly.

As a small business, we rely totally on Franklin IT for our computer support.

Patrica B, BizRatings.com

Add-On Services

Need additional support for your business? We offer several add-on services.

Unlimited Service

  • Freedom from having to monitor used hours
  • Oversight of all technology vendors from 3rd party vendors (e.g., Internet Service, Printer, Copier.)
  • Troubleshooting any problem with custom business software running your company
  • Onsite service when problems (e.g., desktop, notebook, printer, Wi-Fi, network) cannot be fixed remotely
  • vCIO reporting, strategy and planning sessions to make sure your technology is aligned with your business goals
  • Reliable budgeting, no extra charges or invoices for expensive onsite service calls

Carrier Security

  • Protect your company from claim denials from your Cybersecurity Insurance company after incidents of Interruption, ransoms, etc look up
  • Web security content filtering safeguards to control and prevent your employees from visiting malicious websites
  • Multi-layered network protection to keep hackers from stealing company or customer data
  • Security awareness training and testing for your employees to minimize the risk of security breaches due to spoofing and phishing attacks
  • Ransomware protection (via rollback technology) to ensure you won’t have long downtimes and expensive rebuilds in the event of a ransomware attack or data breach

Office 365 Cloud Backup

  • Data Loss Prevention to ensure your company can recover from a disaster
  • Protects beyond the standard Microsoft retention periods
  • Unlimited backup storage and retention
  • Powerful search for fast recovery

Windows Server Backup

  • Data Loss Prevention to ensure your company can recover from a disaster
  • Hourly local backup images, Daily offsite rollups, Semi-weekly test restores, and quarterly offsite cloud spin-up testing
  • Overnight shipping for disasters

Internet Firewall

  • Intrusion Detection/Prevention to safeguard against threats, exploits and hackers.
  • Virtual Private Network for remote workers and connected offices
  • Daily security updates and backup
  • Overnight replacements

Look at all you get with Franklin IT Solutions...

Fast Support

We won’t keep you waiting.

Guaranteed Service

We’ll fix it right the first time.

Predicable Billing

We won’t send surprise invoices.

Problem Prevention

We catch issues proactively.

Knowledge & Expertise

We’re Microsoft tested & certified.

Clear Communication

We’ll always keep you updated.

Strategic Planning

We’ll align your tech with your goals.

No-Risk Trial

We’ll give you 30-day free trial.

Easy Switching

We make transitions seamless.

In addition to our Microsoft and Office 365 expertise, our specialties include:

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Woman frustrated with poor IT support provider

Peace of mind is just three steps away!

call the Franklin for IT support

1. Get on the phone with us.

Tell us about your IT headaches and find out if we’re the right fit. No obligation.

help desk 30 day free IT support

2. Get 30 Days of FREE, outsourced IT support.

You read that right. Try us out for 30-Days at no cost to you. There’s no catch. If we don’t impress you, don’t hire us.

Franklin IT Solutions difference

3. Get peace of mind.

Know you’ve got a responsive team keeping your data secure, your systems updated, and your team productive. Breathe a sigh of relief knowing your technology is FINALLY predictable, secure, and reliable.

There are good reasons our clients stay with us long-term.

“Always helpful, friendly and fast.”
“Chuck is always great to work with.”
“Great assistance as usual!”
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